Support

Key to IT services, the right level of support is an essential component to ensure reliable and effective IT.

We offer four standard levels of contracted support, comprising:

• Email, which provides support for those users that are ‘email only’
• Standard, which provides support for the key elements for Microsoft 365 users
• Premium builds on Standard, to cover online elements of your IT
• Elite, our top level of support that covers all online and local hardware issues for users.

We pride ourselves on our friendly and approachable support and we really do want all our users to be happy with their IT support.  We don’t restrict the number of issues users can report, or the time we’ll spend fixing issues.  And if we think we need to visit site to fix an issue that’s covered by your contracted support level, then that’s included too.

The support levels can be tailored to suit your requirements -and if you prefer not to have contracted support, then you can use our ad-hoc service on a pay as you go basis.