Tag Archives: hosted desktop

Simon Says: Broadband Connections

Simon Says: Broadband Connections

Our Technical Manager answers your questions about cloud computing or technology. If you’d like to ask a question please contact us at network@worknet.co.uk

Question: I’ve been a very satisfied customer of your IT support for many years, but now we’re thinking of making the jump to Hosted Desktop and all the benefits it entails. However, I’m concerned about two things:

1) our broadband connection here isn’t particularly fast so I’m not sure whether it will work and

2) as you know our desktop computers and laptops are getting on a bit and I suspect they’ll need replacing. Will we have to do this before we move to Hosted Desktop?

Thanks, Marie (by email)

Simon: Thanks for your question, Marie. Hosted Desktop is, indeed, a step forward from your traditional IT network with in-house server. Our Hosted Desktop package offers businesses, like yours, a completely resilient, fully backed-up IT network which doesn’t look or feel any different from what you have now, for a costeffective monthly fixed price. The benefit, of course, is because you’ll no longer have a server on-site. It will free up room in your office and all your data is safely and securely stored in an impenetrable Tier IV data centre in the UK so no chance of fire, theft or flood bringing your business down. You’ll also have full access to updated Microsoft Office applications, which means not having to mess about with
annoying upgrades, new licences and of course you can add and remove users as required. But enough of the sales job, let me answer your questions.

In answer to your first question, the speed of your broadband connection isn’t actually the important factor in whether Hosted Desktop will work for you. A quick, simplified explanation may help here.

With Hosted Desktop, the desktop you see everyday on your work computer is actually just  an image of your desktop running on a server all the way back at the secure data centre. Therefore, the only thing which needs to travel up and down your broadband connection is the image. A more important factor than outright speed is something called latency. This is the time delay between you pressing a key and the message travelling to the server to make the action, and then it travelling back to your screen so you can see that action on your monitor. As long as latency is good, Hosted Desktop will work perfectly in your office. There are limits to the speed, of course, but we find that almost all locations in the UK can now get a sufficiently good speed.

Your second question is actually related to the first. Because you are only using your work computer or laptop to display an image of your desktop on your monitor, it doesn’t need to have super-high processing power. Therefore you won’t need to replace any of your computers. In fact, you may even have a couple of older computer you can drag out of your store cupboard and put back into use!

Do you have a question you want Simon to answer or a concept you need explained?
No problem, just email Simon at network@worknet.co.uk


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Net Success: Inpharmation

Net Success: Inpharmation

Inpharmation logoIn our Net Success series, we dedicate space to businesses like yours and discover how you’ve been using technology to grow your business, increase sales and make your life easier. Today we turn our focus to a company with incredible global reach, who have used cloud technology to help their worldwide team operate remotely and securely when sealing deals.

Pharma is a seriously big business. When a major drugs company develops a new product it can easily spend in excess of $1 billion on research and development. Before embarking on such an expensive escapade, it makes a great deal of sense to know exactly what your return is going to be.

“With remote desktop, we can access all our resources from anywhere in the world.”

That’s where Inpharmation comes in. Inpharmation is an industry-leading marketing research and commercial insight firm. Its client list consists of the world’s biggest pharma companies, including AstraZeneca, Pfizer, GlaxoSmithKline and Roche.

Heading up this UK-based business with a global reach is founder Gary Johnson, who explains the role his company plays: “If you’re a pharmaceutical company and investing these sums, you need to see a return. Our role is to tell you how many units you’re likely to sell and what price you’re able to charge. We put a commercial value on the potential development.”

Having a foot in the pharmaceutical market requires the company’s staff to travel around the world for most of the time, working with the major global pharmaceutical brands in various territories. With 80 percent of its workforce operating overseas, Gary Johnson explains the specific challenge facing the business.

“Our staff require access to all their information and resources on their computers, all the time, anywhere in the world,” he says. “You can also imagine how important information security is for our staff. We are trusted with incredibly sensitive commercial data and we need to ensure it is secure, and it’s only accessible to authorised individuals on any given job.

“Furthermore, we work in real-time. We need everything working securely across the internet, all the time. We cannot afford to be off-line.”

For more than 10 years, Inpharmation has worked with Worknet, utilising our Hosted Desktop solution and hosted telephony to allow its staff and contractors across the world access its solutions remotely. In this time, we’ve helped maintain the security and resilience of its global workforce by giving the company complete control over its access to users and through robust information security and back-up services.

Inpharmation’s Gary Johnson explains how the technology has helped the company do business.

Inpharmation founder Gary Johnson

Inpharmation founder Gary Johnson

“With remote desktop, we can access all our resources from anywhere in the world,” he says. “With hosted telephony we are able to take our telephone numbers with us, wherever we go – it’s really important. All our information is backed up automatically without our intervention, so we haven’t the hassle or worry of running back-up tapes.”

We’re really pleased to see how effectively Inpharmation has been using cloud technology, both in terms of its data and telephony, to show how a company with a global reach can achieve big things.


Are you being innovative with technology? Have you used IT to build your business? If so, apply to feature as a case study in our newsletter and feature in my blog.