Support Packages

Worknet Support Packages


Support provided for indicated packages Mailbox Essentials Premium Elite
Per user per annum £25 £50 £150 £250
Per user per month £2.50 £5 £15 £25
Outlook web access x x x x
Microsoft 356 password reset x x x x
Email spam / filtering x x x x
Teams x x x
Web-based Microsoft Office x x x
SharePoint x x x
Microsoft 365 user removal x x x
OneDrive support x x x
Microsoft 365 on mobile device x x x
Backup support x x x
Outlook / email client x x
Printing x x
Operating System x x
Archived Microsoft 365 user removal x x
PC login / password x x
Microsoft Office on PC x x
Edge support x x
Connectivity / LAN / internet access x
Network Attached Storage x
New Microsoft 365 user set up x
Wi-Fi / LAN connectivity x
Multi device / multi location x
Virus / malware x
PC / laptop rebuild (primary device, per annum) x
Third party browser support (e.g. Chrome) x
Worknet VPN services x
Proactive device monitoring (primary device) x
Patching x
Third party applications Not supported

For further assistance or simply to ask for any advice on IT support, call one of Worknet’s friendly expert advisers on 01628 560120.